Gain what you can from this experience. I sent two email queries to them that went unanswered. I then sent $1500 in potential business elsewhere. The internet in large part has helped keep vendors competitive and responsive and I have a difficult time tolerating those that can't keep up.
They are located in Virginia Beach, VA. I live about 5 miles from them. I have done all my FFL transfers through them as they are the least expensive in the area and have been very good with the service provided.
HOWEVER, every time I have gone into their storefront establishment it can only be described as controlled chaos. Multiple phone lines ringing, customers 3 deep at the counter, the lady who does all thier Internet correspondence running around asking questions. It can be crazy.
I will note that they are extremely meticulous when it comes to the FFL transfers and making sure all the paper work is right, etc.